Email and accounts
For setup, access problems or everyday use, we investigate the issue and available options with your provider’s capabilities in mind.
IT SUPPORT
A technical problem?
One person to call.
Email, workstations and everyday tools: get practical help understanding what’s wrong and getting things working again.
Based in Riaz, in the Gruyère region of Fribourg. Remote support and on-site visits throughout French-speaking Switzerland. Other regions by arrangement.
Help where you’re stuck.
Workstations and tools
Install or configure a tool, organise a workstation or diagnose a fault. We agree on the work based on your environment and available access.
Organising your IT
Review tools, responsibilities and documentation so it’s easier to work and the same issues don’t keep returning.
Whatever software you use, talk to us.
Windows, Linux, servers, cloud services or specialist business software: we work with the environment you already use. An unfamiliar tool, an unusual setup or a persistent issue? Tell us what’s happening and we’ll agree on a suitable approach.
One-off requests are welcome. A single workstation, account or application is a good place to start.
A clear scope for each visit.
Tell us about the symptoms, who is affected and what the impact is. Before we begin, we clarify the information and access we need and when we’re available. We explain changes and seek your approval when they affect access or data.
For accounts, backups and security settings, we can explore the issue in more detail through our cybersecurity service.
Protect your systems ↗EXAMPLE DELIVERABLE
A fix you can refer back to.
For an email issue, you receive a record of what we did, the settings we changed and the checks we ran. A short guide can help your team decide what to do and who to call if it happens again.
Illustrative example. We agree on deliverables and acceptance criteria before starting work.
Questions before we start
Can you help remotely or on site?
Remote support is available when the problem and permissions allow it. Based in Riaz, IRDICT provides on-site support throughout French-speaking Switzerland. Visits elsewhere are agreed case by case. We confirm availability and arrangements before the visit.
What should I prepare for a first enquiry?
Tell us which tool is affected, any error message, when the issue started and how many people it affects. A description is enough to begin. Keep passwords out of your message. We’ll discuss the information needed and the cost.
What if the same issue keeps coming back?
We can investigate the cause and organise settings, documentation or ongoing responsibilities. For access and backups, a cybersecurity review can take this further. If the issue comes from entering the same data twice, we can explore software integration with you.
Let’s start with a real situation.
Tell us which tool is affected, what stopped working and when. Please keep passwords out of the form.
Talk about your situation ↗